Store Policies

Shipping

Expedited shipping is available at additional cost. Please request this with your order. 

Insurance is included on all shipments.

When the item is shipped notification along with a tracking number will be sent to your paypal email. 

Items will be shipped within 1 week of payment being received and cleared, excluding weekends and holidays unless noted otherwise.

Combined shipping is available for all jewelry items.

All items are shipped to your PayPal address.

All items are carefully packaged and I am not responsible for items lost or damaged in shipping. 

Refunds and Exchanges

If for any reason you are unhappy with your purchase please let me know via e-mail (trkdesigns@gmail.com) or phone (330.536.3507) within 7 days of receipt of merchandise. All returned items must be sent back to me at buyer’s expense and in original condition before a refund can be issued. Once I have received the item a refund will be issued for the purchase price of the item. There will be no refund on custom orders however I will do my best to ensure that you are happy with your custom piece. 

Special Orders

I will take orders for variations on products I am currently offering. If you would like one of my designs in a different metal or with different stones, please convo me and we can make arrangements.